My flight on
Virgin America yesterday to NYC was grounded due to a bird strike, and the best they could do was rebook me on a flight almost 30 hours later. Last night before I went to "bed" (by bed, I mean laid down at 1AM so I could wake up at 3:30 AM to call Virgin) I noticed that a seat had opened up on an earlier flight, so I called, and they told me I'd have to go in person to beg for the seat. I had made friends with a particularly friendly and kind customer service rep yesterday when my flight was canceled, and she had actually rebooked me, free of charge, into a higher fare class than what I had booked. I was cheerfully upgraded from steerage, to steerage plus legroom and free alcohol. So, hoping the combo of my lucky upgrade, with the fact that the seat was friggin clear, I crossed my fingers and headed to the airport at 5:30AM in hopes of catching the 9AM with the one empty seat.
The following convo took place:
Hi! I noticed you had a seat available on the 9am to NYC. Any chance I could get on?
clickety click... Nope, sorry the flight is completely full...
Really? I checked 20 minutes ago online before dashing here... any chance you know when it sold?
clickety click... Nope. I don't have access to that info.
Seat 10A??? Anything?
Nope, no sorry. Full.
I have the same exact seat on the afternoon flight, so just thought I'd try...
clickety click....
clackity...
cloopity boop boop
OH. You're in the
premium exit row on the evening flight? Yes, actually there IS an exit row seat available on the 9AM flight available. 10A
Oh WOW! What a coincidence. Smile smile (
I hate you asshole) smile smile... (
how are you not embarassed that you just lied to me? Your job is to lie? I'd cry every time I lied to a customer if this was my job) do you think I can snag it?
Sure, sure maam, no problem at all.
K thanks I hate you liar bye.
Annnnnnd here I am. Blogging from the 30K feet. I actually started crying once he secured my seat. Quite embarassing but it's quite the mix of emotions to really want to say out loud, "I can't believe you just lied to me!!!!" While trying not to push my luck (after all, it was evident my fate was indeed in his hands) left me with ugly cry face. Don't worry, it was a mere 10 second burst.
I thought you were different, Virgin America. I really did.
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